Cancellation Policy

The following cancellation policy applies to bookings made directly with the Motel, either by phone, walk in or the "Book Now" button on the motel website. By making a booking with Lightkeepers Inn Motel, you accept the Cancellation policy. The Policy is subject to change without notice.
  1. Cancellation requests MUST be made via email.
  2. No cancellations are allowed on non-refundable bookings, ie, same day booking and bookings made after the 48-hour cancellation and modification period.
  3. Where a guest fails to arrive by 7pm of the arrival day without prior arrangement or notification, the reservation will be automatically cancelled, and the rate of the stay will be retained.
  4. During off peak periods, a booking can be cancelled any time up to 48 hours prior to the arrival date. Failure to provide at least 48 hours notice of cancellation will result in the full amount of the stay be retained.
  5. A 7-day cancellation period applies for bookings made for the Peak period and Public Holidays, ie, 25 December - 30 January, Australia Day, Labour Day weekend, Easter Holiday, ANZAC Day, Queen's Birthday Holiday, AFL Grand Final weekend and Melbourne Cup Weekend. Failure to do so will result in the full amount of the stay be retained.
  6. Reservations made directly with Lightkeepers Inn Motel, either by phone, walk in, or using the Book Now button on the motel website, should be cancelled directly with the Motel. Please observe the above cancellation policy to avoid a fee.
  7. Reservations made through a Third Party Agent, eg, Expedia, must be cancelled with the Third Party Agent. Cancellation policy and fees of the Third Party Agent apply.
  8. Refund:
        - No show - NO refund
        - NO refund on Non-refundable bookings
        - NO refund for cancellation/modification of bookings made outside the cancellation/modification period
        - NO refund after checking-in
        - NO refund for early or unexpected departure
        - NO refund for room changes.
        - Management reserves the right to refuse a refund.
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