frequently asked questions
Hours and Check-In:
What are your office hours?
9:00am to 5:00pm daily
What are your check-in and check-out times?
Check-in is from 2pm. Check-out is by 10am on the day of departure.
What if I arrive after the office is closed?
If you plan on arriving after Reception has closed at 5pm, please contact us so we can arrange a key for you.
I need to leave before the office opens. How do I return the key?
Simply drop the key off in the key box outside Reception on your way out.
Can I have a late check-out?
A late check-out can be arranged in advance and is subject to availability. Contact us for more details. A fee may be charged for any late departure without prior arrangement.
Can I check-in early?
Early check-in is subject to availability. Please contact us on (03) 5289 6666 to arrange directly.
Booking related questions
How do I get the best rate when booking a room?
Call us directly on (03) 5289 6666. We will help you to find a room that best suits your needs at a better rate than online booking.
What are your booking cancellation policies?
Refunds will not be given for cancellations made within 7 days of arrival. Bookings cancelled with a minimum of 7 days notice will receive a full refund, except for bookings cancelled during the peak Christmas holiday period (25 December to 31 January) which will require a minimum of 30 days notice.
Can I add an extra guest to my reservation after I have made my booking?
Yes. Please let us know that an extra person will be staying with you before check-in so we can work out extra charges (if any). Also we need to keep an account of the number of people staying on any night for OH&S reasons.
If we learn that more guests have been staying than otherwise booked for, the extra guests will be charged per person per night to the account.
I booked my room via an online travel agent, but now I want to change or cancel my booking.
Online travel agents have their own booking policies. Please contact the them if you need to change or cancel your booking.
Facilities and Amenities
What facilities do the rooms have?
Each room has a flat screen TV, kettle, tea/coffee making facilities, fridge, reverse cycle air-conditioning, electric blankets, iron, ironing board, hair dryer, complementary toiletries, free wifi and free parking.
Is there Wifi at the motel?
Yes, Wifi is available free of charge.
Is there parking at the motel?
One free car park is available per room.
Are your rooms non-smoking?
Yes, all our rooms are non-smoking. Smoking is only permitted on the driveway.
I have a baby. Do you have a cot?
A portable cot is available for a fee. Please let us know if you need one at least 24 hours prior to your check-in.
Do you serve breakfast?
We do not currently offer breakfast onsite. Please ask our friendly Reception staff for cafes and restaurants in the area.
Are there cooking facilities in the room?
Each room has a microwave oven and tea and coffee facilities.
Is there a BBQ?
Yes, there is a BBQ for guests to use free of charge. Cooking utensils and cleaning equipment are provided. Guests are asked to clean the BBQ after use.
Do you have a pool?
There is an outdoor solar-powered swimming pool.
Do you accept pets?
The motel is not set up for pets.
What is there to do in Aireys Inlet?
Aireys Inlet offers a quiet alternative to the more popular commercialised centres along the Great Ocean Road. Although small, it offers abundance of outdoor natural activities as well as boasting some of the best dining experiences along the coast. Click here to find out more about this hidden gem on the coast.