Phone

03 5289 6666

Address

64 Great Ocean Road, Aireys Inlet, 3231

LK

Lightkeepers Inn Motel

frequently asked questions

Hours and Check-In:

What are your office hours?
Reception hours are:
December – April: 9:00am – 7:00pm, 7 days a week
May – November: 9:00am – 6:00pm, 7 days a week
What are your check-in and check-out times?
Check-in starts at 2pm until office closes. Check-out is by 10am on the day of departure.
What if I arrive after the office is closed?
We have introduced pre-arrival online check-in to facilitate a flexible arrival time. Please contact us for details.
I need to leave before the office opens. How do I return the key?
Simply drop the key off in the key box outside Reception on your way out.
Can I have a late check-out?
A late check-out can be arranged in advance and is subject to availability. A fee may be charged for any late departure without prior arrangement.
Can I check-in early?
Early check-in is subject to availability. Please contact us on (03) 5289 6666 to arrange directly.

COVID-19 Safety Measures

What are the measures the motel has taken to ensure guest safety during COVID-19?

Reception hours are:
To ensure guest and staff safety, we have adopted the following measures:
– Completion of Department of Health COVID – 19 infection control training
– Keep up-to-date and adhere to government regulations on business operation during COVID-19
– Clear signage encouraging social distancing and good hygiene practice throughout the motel
– Protection screens between Reception staff and guests
– Approved hospitality grade chemicals used when cleaning rooms
– Hand sanitiser included in room amenities when book direct
– Contactless check-in and check-out
– Guests to complete an online COVID-19 declaration form
– All room keys cleaned and disinfected between each use
– Where possible, we allow 24-hours before room is re-occupied

Gentle reminder: Guests have the same duty of care as the staff – this is everyone’s responsibility.

How do you clean your rooms?

Rooms are cleaned, and bedding and towels are changed after each stay. We use hospital grade cleanser, sanitiser and disinfectant to clean all surfaces in the room. Colour-coded cleaning cloths are used for different areas of the room.

What measures are you taking to protest your staff?

Protection screens have been placed in Reception to keep guests and staff safe and hygienic. All cleaning staff wear PPE when cleaning rooms. In addition, where possible, we allow 24 hours before a room is cleaned and re-occupied.

Booking related questions

How do I get the best rate when booking a room?
There are many ways to book a room. The best way is to telephone us directly (03 5289 6666). We will help you to find a room that best suits your needs at a better rate than online booking.
Why should I book directly with you? It’s easy to book with an online travel agent.
Who to book with and how to book is a personal choice. There is no right or wrong way of doing this. Everyone wants to support local businesses and the best way is to telephone us to book (03 5289 6666). We will help you to find a room that best suits your needs at a better rate than online booking.
How do I book direct with you after hours?
Thank you for trying to book direct with us. Please leave a message and we will return your call when the office opens. Alternatively, please visit our website, www.lightkeepersinn.com.au and click on Book Now to make the booking.
I tried to ring but the phone was engaged.
If we are on the phone, please leave a message and we will return your call promptly.
Alternatively, you can book on our webpage, www.lightkeepersinn.com.au and click on the Book Now button to make the booking.
I need to change the date of my booking.
Booking changes can be made for free 48 hours prior to arrival. Any changes made after that time will incur one night’s fee.
What are your booking cancellation policies?
If you cancel your booking 48 hours before arrival day, it is free. After that time, a cancellation fee equals one night’s fee applies.
Can I add an extra guest to my reservation after I have made my booking?
Yes. Please let us know that an extra person will be staying with you before check-in so we can work out extra charges (if any). Also we need to keep an account of the number of people staying on any night for OH&S reasons.

If we learn that more guests have been staying than otherwise booked for, the extra guests will be charged at $80 per person per night to the account.

I booked my room via an online travel agent, but now I want to change or cancel my booking.
Online travel agents have their own booking policies. Please contact the them if you need to change or cancel your booking.

Facilities and Amenities

What facilities do the rooms have?
Each room has a flat screen TV, kettle, tea/coffee making facilities, fridge, reverse cycle air-conditioning, electric blankets, iron, ironing board, hair dryer, complementary toiletries, free wifi and free parking. Crockery, cutlery and a toaster are available on request.
Is there Wifi at the motel?
Yes, Wifi is available free of charge.
Is there parking at the motel?
One free car park is available per room. If you have more than one car, please let us know in advance.
Are your rooms non-smoking?
Yes, all our rooms are non-smoking. Smoking is only permitted on the driveway.
I need an extra bed in my room.
Rollaway beds are available for a fee. Please let us know in advance so we can place one in your room prior to your arrival.
I have a baby. Do you have a cot?
A portable cot is available for a fee. Please let us know if you need one at least 24 hours prior to your check-in.
Do you serve breakfast?
Due to COVID-19, breakfast service is suspended for the foreseeable future.
If we learn that more guests have been staying than otherwise booked for, the extra guests will be charged at $80 per person per night to the account.
Are there cooking facilities in the room?
Each room has a microwave oven and tea and coffee facilities. Crockery and cutleries and toasters are available on request.
Is there a BBQ?
Yes, there is a BBQ for guests to use free of charge. Cooking utensils and cleaning equipment are provided. Guests are asked to clean the BBQ after use.
Do you have a pool?
There is an outdoor solar-powered swimming pool. The pool is closed from May – November.

OTHER QUESTIONS

Do you charge a credit card transaction fee?
Credit card transactions fee for one transaction is included in the room rates. However, transaction fees will be charged for multiple payments, eg split payments, and incidentals. The fees will be charged as dictated by the bank.
Do you accept pets?

The motel is not set up for pets.

What is there to do in Aireys Inlet?

Aireys Inlet offers a quiet alternative to the more popular commercialised centres along the Great Ocean Road. Although small, it offers abundance of outdoor natural activities as well as boasting some of the best dining experiences along the coast. Click here to find out more about this hidden gem on the coast.

If you have a more specific question, please send us an email. We’d love to hear from you.